Elacin Hearing Protection A sound experience

Hearing Protection

Are Elacin earplugs also available for purchase abroad?

Yes. Under “Find a Store” you will shortly be able to find a list of all the audiologists and suppliers in Europe who sell Elacin earplugs.

Are Elacin earplugs tested?

All Elacin earplugs are tested and certified and bear the European CE label. Earplugs are products that are legally covered by the “personal protection equipment” directive. This means that they must be comprehensively tested by a certified institute (such as TNO). If all the requirements are met, a product is awarded the CE label and the full specifications are listed in a manual. Earplugs without the CE label are not certified.

Can I have the filters changed?

Yes, you can have the filters changed free of charge up to two weeks after purchasing the ear plugs. Contact your audiologist or our Customer Service employees to arrange this.

Can I try the earplugs before buying them?

Unfortunately this is not possible because the earplugs are custom-made to suit individual specifications. But our sound demonstrations let you
experience the benefits of the different types of earplugs before you buy.

How long do you keep the ear impressions?

We keep ear impressions for eight weeks. Heat and cold cause them to deform, so they can no longer be used to produce good quality earplugs after that point.
This is also why we do not return any ear impressions.

How long does a repair take?

Our aim is to return your earplugs within five working days of receipt. If we have to make you new earplugs, the standard delivery time is 10 to 15 working days.

Is it true that the best filter is always the strongest one?

This is often misunderstood. Over attenuation is as dangerous as under attenuation. With over attenuation you will be disconnected from your environment which can result in dangerous situations. This can especially be the case when in traffic.

What degree of attenuation is provided by the Elacin earplugs?

The Elacin range offers a variety of filters (models). You can read what type of filter is most suitable for what hearing protector on our product overview. An audiologist can provide you with more detailed information.

What is the average product life span of Elacin hearing protection?

Elacin earplugs have an average product life of four years. Rather than being determined by the quality of the material, this is due to the fact that the shape of your auditory duct changes continuously throughout your life. This means that your earplugs may not fit as tightly, so they do not create a proper seal and sound attenuation is inadequate. For optimum protection, you should therefore have your ears measured for new earplugs every four years. The recommended replacement date is indicated on the grey customer details card that is enclosed with the earplugs. We recommend that children and adolescents under 16 are checked annually to ensure their earplugs still fit properly and can attenuate sound.

What is the best way to look after my earplugs?

To maintain a high level of hygiene, we recommend that you clean your earplugs regularly with a damp cloth and then dry them with a soft cloth. You can also use cleaning tablets or Elacin cleaning spray.

What is the difference between a ‘soft’ and a ‘hard’ hearing protector?

Soft hearing protectors, made from silicone material have only been on the market for a few years. They are comfortable to wear in the ear and adjust to the movements of the auditory canal, as the wearer talks for example. This hearing protector therefore seals the ear better than a hard one.

Hard hearing protectors are made of acrylic. These are the oldest and most well-known form of custom-made hearing protectors and are very easy to place in the auditory canal. In many cases, a hard hearing protector is the best solution for people with a very narrow auditory canal.

When is it advisable to wear hearing protection?

It applies in general that noise levels of 80 dB(A) or less for a maximum of 8 hours per day are not harmful.

You can recognise a level of 80 dB(A) when at a separation of half a meter you must raise your voice in order to be heard. For each increase of 3 dB(A), the safe exposure time reduces by half: that is the amount of time you can remain exposed to this level of noise without damaging your hearing. So, at a noise level of 83 dB(A), the safe exposure time is 4 hours, and at a level of 86 dB(A), only 2 hours! At higher levels, or for longer exposure times, the wearing of hearing protectors is definitely necessary to preclude the risk of hearing damage.

Where can I be measured up for Elacin earplugs?

You can buy our earplugs from a large number of audiologists, who can also offer advice on our range. You can find an up-date-list under “Outlets”. A number of products are also available in our webshop and you can be measured up for earplugs at our head office in Dongen. You can arrange an appointment by contacting our Customer Service employees, who are available on working days between 09.00 – 16.30 hours (+31 (0)162 37 25 25).

Which types of hearing protectors are there?

Hearing protectors can be divided into two groups: ear muffs and ear plugs.

Ear muffs
Ear muffs surround the auricle and are sealed against the head with soft padding. A flexible headband (over the head) connects the muffs and ensures that they fit correctly.

Advantages of ear muffs: Quick and easy to use, immediately available, fit everyone, cause no discomfort if one has auditory canal problems and provide good attenuation of high frequencies.

Disadvantages of ear muffs: Unpleasant weight and pressure on the head, very uncomfortable in high temperatures, loss of “hearing direction” (localisation of the source of sound).

Earplugs are worn in the auditory canal or seal it to exclude the noise. Ear plugs can be divided into three groups: disposable, pre-formed and “custom-made”.

Disposable ear plugs
These are made of memory foam that first has to be rolled into a compressed cylinder before being inserted into the auditory canal. Once inserted, the foam expands to its normal dimensions, sealing the auditory canal. They are intended for single use. It is essential that they are inserted correctly and deeply enough to ensure sufficient attenuation.

Pre-formed ear plugs
These are inserted directly into the auditory canal, or seal the entrance to it. They can be used several times and can be cleaned. Here too, it is essential that they are placed correctly and deeply enough to ensure sufficient attenuation.

Advantages (disposable and pre-formed): Immediately available and fit most users, no uncomfortable weight or pressure on the head, no discomfort in warm surroundings, no distortion of directional hearing.

Disadvantages (disposable and pre-formed): The degree of protection is very dependent on correct insertion – practice is needed. Because they gradually work loose, it is necessary and important to keep putting them back in to ensure sufficient protection. Discomfort due to pressure in the auditory canal, limited range of attenuation levels.

Custom-made ear plugs
These are individually custom-made to fit the user’s external auditory canal. The auditory canal is sealed by the plug and the acoustic filter determines the required attenuation.

Advantages (compared to disposable and pre-formed): Maximum wearing comfort – especially for long-term usage, easy to use, secure and stable seal that ensures a high level of protection certainty. A broad range of filters offers the opportunity of attaining the best possible attenuation level, retention of perception of signals and sounds, and, what is more, continuous ventilation of the auditory canal.

Disadvantages: Not immediately available (delivery time), relatively high investment in initial purchase, but will pay in the long run.

Why choose custom-made hearing protection?

Custom-made hearing protectors have many advantages.

In the first place, they are comfortable to wear. After a while you won’t even notice you’re wearing them. At the same time they provide maximum protection. Our broad range of sound filters makes it easy to choose the right protection. Custom-made hearing protection enables you to continue communicating with others as
normal and there is no need to worry about feeling pressure in your ears.

In short: a custom-made hearing protector is the ideal solution for all noisy situations.


Can we buy test equipment ourselves?

Yes, it is possible for customers to buy test equipment. We can provide a quotation when requested. We can also offer a seal integrity test service to customers.

Can we extend the guarantee?

The guarantee cannot be extended. Although we are sure the materials will not degrade, the natural evolution of the ear canal provides the need for a renewed product, based on a new ear impression, in the 5th year of use.

Does Elacin test the products?

Each filter is acoustically verified in-house on our own developed testing equipment and every set of earmoulds passes quality control and is physically checked. We are 100% sure each filter provides the attenuation as promised. Also – a large sample set is tested upon delivery which shows that a neglectable percentage does not pass the initial test. Except for Germany – fit tests are not mandatory in the EU. Where mandatory we will do a fit test, otherwise we will do it on request of the customer.

What about products sold before 1st of June 2017?

All customized hearing protection sold per 1 January 2017 will have their warranty period extended to 5 years after production. Hearing protection purchased before January 1st 2017 will have a 4 year warranty.

What does the extended warranty for earplugs cover?

Elacin International B.V. will replaced damaged earplugs free of charge for a period of two years after purchase, subject to the following provisions:

(1) Scope of the cover
The cover applies for the loss of one or both earplugs and for damage due to an unforeseen event or damage caused by third parties. Theft is deemed to be loss.

(2) Geographical area of the cover
The cover applies worldwide.

(3) Reporting the damage
Damage to or theft of one or both earplugs must be reported to your audiologist.

(4) Reimbursement
The reimbursement for damage or loss comprises free replacement of earplugs of the same type. Reimbursement is made solely to the purchaser of the earplugs and only after Elacin International B.V. has substantiated the damage or loss.

End of the warranty
The warranty ends two years after the earplugs are purchased, or as soon as the purchaser has made a claim under the warranty. No new warranty can be requested for the new earplugs.

What does the standard warranty for earplugs cover?

Elacin custom-made earplugs are measured and manufactured with the utmost care. We use high-quality materials and the most advanced technologies. We give a five year warranty on material and production faults for custom made hearing protection.

What does the standard warranty for ER earphones cover?

Elacin International B.V. offers a one-year warranty for material and/or production faults for Elacin earphones.

Reimbursement for damage is only made to the purchaser of the earphones once Elacin International B.V. has determined that the purchaser did not deliberately damage the earphones.

End of the warranty
The warranty ends one year after the earphones are purchased, or as soon as the purchaser has made a claim under the standard warranty. No new warranty can be requested for the new earphones.

What is considered warranty?

Material errors and manufacturing errors for example;

  • Tear or damage
  • Comfort problems
  • Broken cord
  • Broken filter
What is not warranted?
  • Loss or theft
  • Exact level of attenuation

Nevertheless in case of attenuation issue, our customers can still contact our after sales services which will check the Elacin HP and will propose (if possible) a correction or advise to renew the Elacin pair (not included in warranty).

Why 5 years warranty?

3D manufacturing technologies applied to soft materials (silicones), provides us with better accuracy shaping the product. This means we can deliver more accurate fitting hearing protection to ensure good protection during the 5th year. This was already the defacto standard with our – to be replaced – after 4 years and – expired – after 5 years status. We want to guarantee this to our customer, by matching the length of our guarantee with the product lifetime.

Why does Elacin not guarantee the exact level of attenuation?

Real ear attenuation is a result of many factors, of which not all are under control of Elacin. Misuse, and quicker than average evolution of ear canal (e.g. by significant weight loss) are such examples. Each hearing protection attenuation specification – Mean value, APV, HML, SNR – represent a statistical result of extensive testing by an independent laboratory (Notified Body) on a group of 16 test subjects. Due to individual differences, each person is unique, these values are – per definition – not exact for anyone. The statistical properties have to be taken into account in selection of the proper attenuation level, depending on the noise environment (according to EN458). Elacin can advise customers in this matter.

Why not 6 years warranty?

The ear canal grows over time. After more than 4 years the shape evolves such that the risk of leakage increases significantly. Therefore new imprints, and hearing protection has to be made to ensure a proper seal.

Health insurance

Can I claim the cost of hearing protectors on my health insurance?

No. Because hearing protection is seen as a preventative measure, no insurance covers them.